1. Introduction
At CryptoUSA, we strive to ensure your satisfaction with our products and services. This Refund Policy outlines the conditions under which we offer refunds for subscriptions, digital products, and services purchased through our website.
By purchasing any product or service from CryptoUSA, you agree to be bound by this Refund Policy. Please read this policy carefully before making a purchase.
2. Subscription Services
2.1 Premium Newsletter Subscriptions
For our premium newsletter subscriptions, we offer the following refund options:
- Monthly Subscriptions: If you are dissatisfied with our monthly subscription, you may request a full refund within 7 days of the initial purchase or the most recent renewal. No refunds will be provided after this 7-day period.
- Annual Subscriptions: For annual subscriptions, we offer a 14-day money-back guarantee from the date of purchase. If you request a refund within this period, you will receive a full refund of your payment. After 14 days, we offer prorated refunds based on the unused portion of your subscription, less a 15% administrative fee.
2.2 Automatic Renewals
For subscription services that automatically renew:
- You may cancel your subscription at any time through your account settings or by contacting our customer support team
- Cancellations made at least 48 hours before the renewal date will prevent the next billing cycle
- If your subscription renews and you wish to request a refund, our standard refund policy for the applicable subscription type will apply
3. Digital Products
3.1 E-Books and Reports
Due to the nature of digital products, all sales of e-books and reports are generally final. However, we offer the following exceptions:
- If you have not downloaded or accessed the digital product, you may request a refund within 7 days of purchase
- If the digital product contains significant errors or is materially different from its description, you may request a refund within 14 days of purchase
3.2 Webinars and Online Courses
For webinars and online courses, our refund policy is as follows:
- Pre-recorded Courses: If you are dissatisfied with a pre-recorded course, you may request a refund within 14 days of purchase, provided you have completed no more than 25% of the course content
- Live Webinars: For live webinars, you may request a full refund up to 48 hours before the scheduled start time. No refunds will be provided after this deadline, but you may transfer your registration to another person or apply the amount to a future webinar
4. Consulting Services
For consulting services booked through our website:
- Cancellation Before Scheduling: If you have purchased consulting services but have not yet scheduled a session, you may request a full refund within 14 days of purchase
- Scheduled Sessions: For scheduled consulting sessions, the following cancellation policy applies:
- Cancellation more than 72 hours before the scheduled session: Full refund
- Cancellation between 24 and 72 hours before the scheduled session: 50% refund
- Cancellation less than 24 hours before the scheduled session: No refund
- Rescheduling: You may reschedule a session without penalty if done at least 24 hours before the scheduled time
5. Conditions for Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The refund request must be submitted within the specified timeframe for the particular product or service
- You must provide the order number or other proof of purchase
- For digital products, you must confirm that you will delete all copies of the materials from your devices
- For subscription services, your account must be in good standing with no violations of our Terms & Conditions
We reserve the right to deny refund requests that do not comply with these conditions or that we determine are abusive of our refund policy.
6. Refund Request Procedure
6.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at support@cryptousa.com with the subject line "Refund Request"
- Include the following information:
- Your full name
- Order number or transaction ID
- Date of purchase
- Product or service purchased
- Reason for requesting a refund
- Our team will review your request and respond within 2 business days
Alternatively, you may submit a refund request through the "Account" section of our website if you have a registered account.
6.2 Processing Time
Once a refund is approved, the processing time depends on your payment method:
- Credit/Debit Cards: Refunds typically appear on your statement within 5-10 business days
- PayPal: Refunds are usually processed within 3-5 business days
- Cryptocurrency Payments: Refunds for payments made in cryptocurrency will be issued in the equivalent USD value at the time of the refund, not the original cryptocurrency amount, and will be processed within 5-7 business days
7. Exceptions to Refund Policy
7.1 Special Offers and Promotions
Products or services marked as "Final Sale," "Non-Refundable," or similar designations are not eligible for refunds. Any special refund terms for promotional offers will be clearly stated at the time of purchase and will supersede this general refund policy.
7.2 Technical Issues
If you are unable to access or use a purchased product or service due to technical issues on our part, please contact our support team. Instead of a refund, we will typically attempt to resolve the technical issue or provide alternative access to the content.
7.3 Force Majeure
In case of cancellations due to circumstances beyond our control (natural disasters, power outages, etc.), we will offer rescheduling options or credits for future purchases rather than refunds.
8. Recurring Billing and Cancellation
For subscription services with recurring billing:
- You may cancel your subscription at any time through your account settings
- Cancellation will stop future billing but will not automatically generate a refund for the current billing period
- If you cancel within the refund eligibility period, you may separately request a refund according to the applicable terms
- We will send a reminder email 3-5 days before each renewal
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
For material changes to this policy:
- We will notify subscribers via email
- We will post a notice on our website
- The "Last Updated" date at the top of this policy will be revised
Any changes to our Refund Policy will only apply to purchases made after the effective date of the change.
10. Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: support@cryptousa.com
- By phone: +44 477 683 2051
- By mail: Studio 88f Dennis Cliff, New Michael, BS23 3YE, United Kingdom
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
